In a series of five videos to be distributed through
In a series of five videos to be distributed through Instagram, TikTok, WhatsApp, X and Facebook, tips are provided to identify the signs that indicate we are dealing with a fraudulent shopping website, along with advice on choosing the safest payment methods for online purchases.
Consumer rights at the centre
This campaign also focuses on raising awareness about consumers’ rights when purchasing items online during sales periods: from withdrawal and delivery deadlines to timeframes for requesting refunds and returns, who is responsible for shipping and return costs, and the warranty periods for items bought on sale.
Confianza Online provides consumers with the Guide to Online Shopping Rights to expand on the information included in these videos. Meanwhile, Maldito Timo reminds users that these periods are especially exploited by scammers to create a sense of urgency among buyers through fraudulent websites and fake giveaways. For example, in 2023 alone, the National Cybersecurity Institute (INCIBE) shut down 310 fraudulent online stores and handled more than 58,000 security incidents affecting citizens.
Maldito Timo offers the public a WhatsApp chatbot at 644 229 319 to report potential scams and fraudulent online shopping websites. Confianza Online reminds users that websites complying with its Code of Conduct display its seal, a guarantee of trustworthy e-commerce.
Do you think you have detected a scam? Have you been a victim of one?
Write to Maldito Timo via its WhatsApp chatbot: 644 229 319