Maldito Timo and Confianza Online join forces to prevent online fraud during sales and disseminate consumer rights

In a series of five videos that will be distributed through Instagram , TikTok , WhatsApp , to make online purchases .

Consumer rights at the center

This campaign also focuses on disseminating the rights that consumers have when purchasing items online on sale : from the withdrawal and delivery periods, deadlines to request a refund and return, who should be responsible for the shipping and return costs, and the deadlines warranty on items purchased during sales. 

Confianza Online makes the Rights Guide for Online Shopping available to consumers to expand the information contained in these videos. Meanwhile, from Maldito Timo they remember that these dates are especially used by scammers to induce a sense of urgency in buyers through fraudulent pages and false giveaways . For example, in 2023 alone, the National Cybersecurity Institute (INCIBE) closed 310 fraudulent online stores and responded to more than 58,000 citizen security incidents.

Maldito Timo makes a WhatsApp chatbot available to citizens at 644 229 319 to report possible scams and fraudulent online shopping pages. Confianza Online remembers that web pages that comply with its Code of Conduct use its seal, a guarantee of trusted e-commerce.